On-Demand Video FAQs
Do you have questions about what internet speed you need to watch the video or how to extend your subscription? Then get in touch or visit our FAQ’s section for more information
“What to do if you have paid but did not receive the email instructions and video”
The first thing to do in such a situation is to check your junk email folder in case the email has been put there in error by your email system.
If the email is not present in your junk or inbox and you have refreshed your email then please contact firstname.lastname@example.org giving your name, email address, online video programme you purchased and date explaining the situation. A member of the team will then look into the issue and contact you as soon as possible.