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Our Privacy Policy

Allen Carr’s Easyway are committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy:

  • explains when and why we collect personal information about people who visit our website, call us or contact us by post or electronically
  • provides you with a detailed overview of how we will manage your data, from the point at which it is gathered and onwards.
  • will give you all the details you need on how we use your information, and how we will comply with the law in doing so. We may also, with your specific agreement, contact you with marketing materials.
  • sets out your rights in respect of your personal information, and how to exercise them. You can, for instance, seek access to your medical information, object to us using your information in particular ways and request rectification of any information which is inaccurate.

Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. Your details will only be disclosed outside of Allen Carr’s Easyway to our partners who help in the delivery of our services.

Allen Carr’s Easyway may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, calling us or contacting us you are agreeing to be bound by this Policy. This policy is effective from 1 June 2018.


About us

In this Privacy Notice we use “we” or “us” or “our” or “Allen Carr’s Easyway” to refer to the company who is using your personal information, and the facilitators who provide your seminars.

Depending on your relationship with us, this may be:

  • Allen Carr’s Easyway (International) Ltd, Park House, 14 Pepys Road, Raynes Park, London SW20 8NH, Company No.2423347
  • Allen Carr’s Easyway (US) Ltd, 4 Phillimore Gardens, London W8 7QD Company No.8779260

How do you collect information about me?

We obtain information about you when you contact us, for example:

  • Complete the contact us form on the website
  • Contact us through the ‘LiveChat’ section of the website
  • Ask us about products and services
  • Purchase a product or service
  • Register to receive one of our newsletters
  • Contact us electronically
  • Call us (calls may be recorded for training or monitoring purposes)
  • Complete our facilitator’s pre-seminar assessment
  • • For our corporate seminars, we have information about you which your employer has supplied to us. This is likely to include your name and contact details (postal and email addresses and phone numbers).

What information do you collect?

The personal information that we collect will depend on your relationship with us. We will collect different information depending on whether or not you are already a client of Allen Carr’s Easyway but we may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Information provided via the facilitator’s pre-seminar assessment (e.g. Details of services you have received from us and your personal history regarding your issue)

The confidentiality of your personal information is important to Allen Carr’s Easyway. We make every effort to prevent unauthorised access to and use of information relating to the services received from Allen Carr’s Easyway and details shared with us as part of the facilitator’s pre-seminar assessment and seminar. In doing so, Allen Carr’s Easyway complies EU General Data Protection Regulation (GDPR) and with UK data protection law, including the Data Protection Act 2018.


What we do with the information we gather?

We may ‘process’ your information for a number of different purposes, which is essentially the language used by the law to mean using your data. Each time we use your data we must have a legal justification to do so. The particular justification will depend on the purpose of the proposed use of your data. When the information that we process is classed as “special category of personal information”, we must have a specific additional legal justification in order to use it as proposed.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We use the email address to contact you in advance of and after your seminar or commencement of online product.
  • We may use the phone number to contact you if there are any issues with the seminar or your attendance.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information we think you may find interesting using the email address you have provided.
  • The information collected through the facilitator’s pre-seminar assessment is used solely by Allen Carr’s Easyway and the Facilitator’s in providing services to you and treated with strict confidentiality.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests.

 

Generally we will rely on the following legal justifications, or ‘grounds’:

  • Taking steps at your request so that you can enter into a contract with Allen Carr’s Easyway to receive services from us.
  • For the purposes of providing you with services pursuant to a contract between you and Allen Carr’s Easyway. We will rely on this for activities such as supporting your treatment and providing other services to you.
  • We have an appropriate business need to process your personal information and such business need does not cause harm to you. We will rely on this for activities such as quality assurance, maintaining our business records, developing and improving our products and services and monitoring outcomes.
  • We have a legal or regulatory obligation to use such personal information.
  • We need to use such personal information to establish, exercise or defend our legal rights.
  • You have provided your consent to our use of your personal information.

Note that failure to provide your information further to a contractual requirement with may mean that we are unable to set you up as a client or facilitate the provision of the Allen Carr’s Easyway service you wish to purchase.


How do you lawfully use the information gathered?

One legal ground for processing personal data is where we do this in pursuit of legitimate interests and those interests are not overridden by your privacy rights. Where we refer to use for our appropriate business needs, we are relying on this legal ground.

The right to object to other uses of your personal data

You have a range of rights in respect of your personal data, as set out in detail in the section entitled “What rights do I have?”

You will find details of our legal grounds for each of our processing purposes below. We have set out individually those purposes for which we will use your personal information, and under each one we set out the legal justifications, or grounds, which allow us to do so.

Purpose 1: To provide you with Allen Carr’s Easyway’s services and products

Clearly, the reason you come to us is to provide you with our services and products, and so we have to use your personal information for that.

Legal grounds:

  • Providing you with our services and products
  • Fulfilling our contract with you for the delivery of services and products
  • The use is necessary for reasons of substantial public interest.

 

Purpose 2: For account settlement purposes

We will use your personal information in order to ensure that your account and billing is fully accurate and up-to-date.

Legal grounds:

  • Our providing you with services and products
  • Fulfilling our contract with you for the delivery of our services and products
  • Our having an appropriate business need to use your information which does not overly prejudice you
  • We need to use the data in order to provide our services to you
  • The use is necessary in order for us to establish, exercise or defend our legal rights

 

Purpose 3: Communicating with you and resolving any queries or complaints that you might have

From time to time, clients may raise queries, or even complaints, with Allen Carr’s Easyway and we take those communications very seriously. It is important that we resolve such matters fully and properly, and so we will need to use your personal information in order to do so.

Legal grounds:

  • Our providing you with healthcare and other related services
  • Our having an appropriate business need to use your information which does not overly prejudice you
  • The use is necessary for the provision of services pursuant to a contract with us
  • The use is necessary in order for us to establish, exercise or defend our legal rights

 

Purpose 4: Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (eg tax or legal advice)

In order to do this, we will not need to use your special categories of personal information and so we have not identified the additional ground to use your information for this purpose.

Legal grounds:

  • Our having an appropriate business need to use your information which does not overly prejudice you

 

Purpose 5: Provide marketing information to you (including information about other products and services offered by selected third party partners) in accordance with preferences you have expressed to us

As a business, we need to carry out marketing but we are mindful of your rights and expectations in that regard. As a result, we will only provide you with marketing which is relevant to our business and only where you have specifically confirmed your consent to do so.

Legal grounds:

  • Our having an appropriate business need to use your information which does not overly prejudice you
  • You have provided your consent

How long do we keep personal information for?

We will only keep your personal information for as long as reasonably necessary depending on the particular type of record under our retention of records policy. This is to ensure that information is properly managed and is available whenever and wherever there is a justified need for that information, including to support client care and continuity of care; to support our legitimate interests, and to meet legal requirements.

If you would like further information regarding the periods for which your personal information will be stored, please contact the Information Governance & Data Protection Officer (contact details below) for further details.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Financial details provided by customers on this website are entered directly via Paypal, Stripe or other third party payment system and are not stored by Allen Carr’s Easyway.


How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Allen Carr also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information about how you can opt out of Google’s use of cookies is fournd at Google’s Ads Settings


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


What rights do I have?

The law provides you and other clients with certain rights in relation to the information about you that we hold. You may exercise these at any time by contacting our Information Governance & Data Protection Officer (contact details below) or as otherwise noted below and without adversely affecting your care.

There will not usually be a charge for handling a request to exercise your rights and if we cannot comply with your request, we will usually tell you why. If you make a large number of requests or it is clear it is not reasonable for us to comply with a request, then we do not need to respond or we can charge for doing so.

Right of access

You have the right to access information held about you. This includes details of what information we hold about you and a copy of that information. The information will be provided free of charge and, unless there are grounds for extending the statutory deadline, the information will be provided to you within one month of receipt of your request. Please note we will generally also ask for confirmation of your identity and may need further information from you in order to locate the information, in which case the time period starts from the date we have that detail. Please note that in some cases we may not be able to comply fully with your request, such as where your request also involves information about someone else and it would not be fair to that other person to provide the information to you.

Please contact the center where you attended the seminar or the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to rectification

We take reasonable steps to ensure the information we hold about you is both accurate and complete. However, you are entitled to have the information rectified if that is not the case. Unless there are grounds for extending the statutory deadline, we will respond within one month of receipt of a rectification request.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to erasure (sometimes referred to as the right to be ‘forgotten’)

In some circumstances, you have a right to have information about you ‘erased’ and to prevent us using or holding information about you. Please note that we do not have to comply with such a request where it is necessary to keep your information in order for us to perform tasks which are in the public interest or for the purposes of establishing, making or defending legal claims. If you make such a request and we comply with it, please be aware that we will retain a note of your name, the request made and the date we complied with it.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to restrict processing

In some situations, you have a right to ‘block’ or suppress our holding or using information about you. As with the right to erasure, please note that we do not have to comply with such a request where it is necessary to keep your information in order for us to perform tasks which are in the public interest or for the purposes of establishing, making or defending legal claims.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to data portability

You have the right to obtain and re-use your personal data for your own purposes across different services, allowing you to move, copy or transfer personal data from one IT environment to another. This right, however, only applies to personal data you have provided to us, where the processing is based on your consent or for the performance of a contract; and when the processing is carried out by automated means.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Rights relating to automated decision making

You have the right not to be subject to a decision when it is based on automated processing (i.e. by a computer alone); and it produces a legal effect or a similarly significant effect on you. Allen Carr’s Easyway does not carry out automated decision-making in relation to clients.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to withdraw consent

You have the right to withdraw consent to us holding or using information about you, but only if consent is the basis for us holding or using your information. Please click the ‘unsubscribe’ button in marketing materials or otherwise please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to object

You have the right to object to Allen Carr’s Easyway holding or using information about you in certain situations – where this is based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

Please contact the Information Governance & Data Protection Officer (contact details below) should you wish to exercise this right.

Right to complain to the Information Commissioner’s Office

You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with the way we have dealt with a request from you to exercise any of your rights or if you think we have not complied with our legal obligations. Whilst you do not have to do so, we would appreciate you making the Information Governance & Data Protection Officer aware of the issue and giving us an opportunity to respond and to address it before contacting the ICO.

Making a complaint will not affect any other legal rights or remedies that you have. More information can be found on the ICO website: https://ico.org.uk/ and the Information Commissioner’s Office can be contacted by post, phone, fax or email as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 7459 (if you prefer to use a national rate number)
Email: casework@ico.org.uk


Contacting Allen Carr’s Easyway and the Information Governance & Data Protection Officer

For further questions or to exercise any rights set out in this Privacy Notice, please contact Allen Carr’s Easyway’s Information Governance & Data Protection Officer:

Information Governance & Data Protection Officer
Allen Carr’s Easyway
Park House
14 Pepys Road
Raynes Park
London
SW20 8NH

Email: mail@allencarr.com

 

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